Complaints Policy

Breeve is attentive to its clients and provides a contact form for sharing feedback, suggestions, or complaints with our dedicated service team.

Breeve is committed to responding to every request as promptly as possible and finding the best solution to ensure client satisfaction.

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In accordance with the Irish Consumer Protection Acts (Consumer Protection Act 2007, Consumer Rights Act 2022), clients may access free online mediation for dispute resolution through the platform https://ec.europa.eu/consumers/odr for any unresolved issues related to a contract for clairvoyance services booked through Breeve.

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This platform enables consumers and businesses in the European Union to resolve disputes online without resorting to traditional legal proceedings, simplifying conflict resolution between parties.

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Consumers benefit from legal guarantees as defined by the Irish Consumer Protection Acts (Consumer Protection Act 2007, Consumer Rights Act 2022). These guarantees cover defects in compliance that occur during the agreed period of service provision.

Breeve is committed to delivering services that meet clients' legitimate expectations.

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If you experience an issue during a credit card payment on Breeve’s website, please contact us via the dedicated contact form.

Breeve maintains a dispute resolution process to handle any disagreement concerning consent that is considered null under applicable law. These disputes will be resolved by a neutral body at Breeve’s expense.

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Complaint Review Process

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Breeve has implemented a complaint management process for reporting any potentially unlawful use of the platform or any breach of applicable payment card rules. This process includes the obligation to review and address all complaints within seven (7) business days.

If an investigation confirms that a breach has occurred, appropriate action will be taken immediately to resolve the matter.

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Service Removal Procedure

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Breeve has a removal procedure that allows any person to request the cancellation of a service booking if it was made without valid consent under applicable law. If our investigation confirms that consent was not given or is invalid, the booking will be cancelled and any related charges refunded where applicable.

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